AI that listens to every audit.

Everything's grouped by what you actually do, so a new QA hire finds their way around in a day, not a week.

The same filter and list pattern carries across audits, imports, and users, so there's less to relearn on each screen.

Status is visible on every audit, import, and integration, right at a glance, so you always know exactly where things stand.

VOC and coaching reports generate in a separate job tray, so you can check on progress while you keep working elsewhere on the platform.

Describe the audit you need, compliance-first collections, a healthcare disclosure check, whatever the contract calls for, and get a complete scorecard back, ready to launch the same day instead of a week later.

A guided 3-step builder in your Audit Sheet setup walks you through Basics, Custom Fields, and Parameters, and flags anything missing before you can publish.

Criticality is set at the sub-parameter level, not the whole scorecard, so one serious miss can't get buried under an otherwise strong score.

Custom fields come with real data types, Dropdown, Number, Text, Date, so what auditors capture is consistent enough to actually report on.

Connect by real-time webhook, SFTP, or REST API, with sync frequency configurable down to 15-minute intervals.

One integration can feed several departments at once, so a single dialer connection covers more than one team.

Every integration shows the breakdown at a glance, scanned, filtered, duplicate, completed, or failed, and when something needs a closer look, the exact error is one click away in the logs.

Manual imports are guided end to end, upload, map columns, review valid and error rows, and qualified calls are assigned to your team automatically.

You can cap how many calls one agent carries and choose which outcomes qualify for audit, so no agent is buried in audits while another skates by.

A queue shows exactly what's assigned to you and where it stands, ready, waiting, or already scored, so you're never hunting across tabs for your next call.

Every audit brings the recording, transcript, scoring, insights, and rebuttal history into one workspace, with keyboard shortcuts for faster review.

Names, numbers, and other sensitive details are masked automatically, so you can audit a healthcare or financial call without exposing what compliance says QA shouldn't see.

Fatal and critical checks stand apart from the rest of the scorecard while you score, so nothing serious slips through a long list.

Every audit explains itself, summary, sentiment, performance metrics, intents, topics, plus why a call didn't convert and its CSAT.

Every override stays paired with the AI's original score, so when a client questions your AI's accuracy, you can show exactly where they disagreed, not just what changed.

Disputes are tracked properly, one rebuttal inbox, a full comment and status history, and a clear supervisor stage.

Every role gets its own dashboard, org-wide for QA Managers and Admins, your own numbers for QAs, fatal rate, feedback acceptance, and where you agree with the AI.

You can drill from the whole organization down to a single team, by geography, node, or trend.

VOC and coaching reports open straight to your history, already filtered by node.

Scope a report precisely, by supervisor, agent, score, or duration, and preview the sample before you generate it.

Eligible calls are distributed across agents and dates automatically, so no single agent or day skews the report.

Reports run in the background, so your work doesn't wait on them.

Coaching goes straight to the agent from the report itself, so feedback reaches them the moment it's ready, not whenever a supervisor gets around to forwarding it.

The Workspace Tree can hold as many levels as you need, named the way your teams already think about them.

Custom roles give you a role built to a client's exact permissions, create, read, update, delete, set feature by feature, instead of stretching a default role to fit.

Permissions are set feature by feature, create, read, update, delete, so access matches exactly what a role should be able to do.

Every change is on record, searchable and exportable, so when a client's compliance team asks who touched what, you already have the answer.

The knowledge base scopes documents by team and tracks versions, so the right process doc is never a guess.

Notifications go out by node, in-app and email, scheduled or immediate, so updates reach exactly the right people, not everyone.

Password policy is enforced org-wide, while profile and security stay managed by each user in one place.

Notification preferences are set per user, so alerts stay relevant instead of noisy.